Appeals Administration Officer
- Salary Range Band 5 $82,356 to $94,961 plus 12% Super
- Full time permanent position
- Located at St Kilda Town Hall with flexible working arrangements possible
About City of Port Phillip
We are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market! City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
About the Role
Conduct Internal Reviews of Council issued parking infringement notices, exercising personal judgement and decision making within agreed standards.
Duties:
- Review and determine outcomes for parking infringement appeal applications in accordance with legislation and Council policy
- Provide accurate, timely and informative responses to a diverse cross-section of the community, ensuring clarity and professionalism in all communications
- Assess and process parking infringement nominations and for payment plan requests
- Initiate administrative enforcement actions against drivers with multiple outstanding parking infringements in accordance with Council processes
- Perform a range of administrative tasks to support the efficient management of parking infringement matters, including record maintenance and correspondence handling
Skills and Experience
- Experience in the practical application of policies and legislation (working knowledge of the Infringements Act 2006 and Road Safety Road Rules 2017 is advantageous)
- Working familiarity with Fines Victoria and the Magistrates’ Court processes, procedures and legislative requirements, or the ability to quickly develop the knowledge required
- Excellent communication skills with experience in preparing accurate written responses for a variety of audiences
- Competent in the use of Microsoft Office, Teams and relevant IT systems and application (Local Government or similar experience is advantageous)
Culture
People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
What’s in it for you
- Be supported and empowered to be your best by a passionate leadership team that encourages collaboration and innovation.
- Discounted fitness membership with access to over 260+ gyms, pools, group classes and facilities across Melbourne for you and your family!
- Our work hubs are located close to our very own Child Care centres making accessing childcare a breeze!
- Career development opportunities within your team and/or across council plus a great study assistance allowance of up to $4000 per year per person and 6 hours per week study leave (on approved courses only).
- Flexible working conditions, an active social club, supportive health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).
- Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work.
- 20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parents
- Access to novated leasing and salary sacrificed technology.
Security Requirements and Professional Obligations
Pre-employment screening will apply to all appointments.
Prior to a formal letter of offer, preferred applicants will be asked to provide:
- Evidence of mandatory qualifications/registrations/licences,
- Sufficient proof of their right to work in Australia, and
- Sufficient proof of their identity.
- Complete a National Police Check completed via City of Port Phillip’s Provider.
How to Apply
Click APPLY.
All applicants must provide a Resume and Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.
Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.
Further information can be obtained by contacting Bill Mulholland, Coordinator Appeals Administration on phone 0466 448 268 or email bill.mulholland@portphillip.vic.gov.au
Applications close 11.59pm Sunday 23 November 2025
The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone 0468 576 806 or email: recruitment@portphillip.vic.gov.au