Library Customer Service Team Leader - Weekends

• Salary Range Band 5 $82,356 - $94,961 plus 12% Super (Pro-rata)
• Permanent Part time position (21 hour)
• Predominately St Kilda Library and other branches as required
• Weekend Position – Set Days Friday, Saturday and Sunday

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.  

About the Role

As the Library Customer Service Team Leader - Weekends, you will play a pivotal role in leading a dedicated team to deliver high-quality, customer-focused services across our five Library branches. With a strong commitment to community engagement, you will foster inclusive, welcoming spaces for all patrons. In this dynamic role, you will supervise and support staff in a fast-paced environment, encouraging continuous improvement and professional growth. You will oversee team training and induction, conduct regular meetings to maintain clear communication, and contribute to the development of procedures and service delivery standards. By championing innovation and monitoring customer feedback, you will lead initiatives that enhance the library experience and ensure our services remain responsive and relevant to the needs of our diverse community.

Duties:

• Lead and support the library team to deliver exceptional customer, reader and information services.
• Lead initiatives that develop and enhance library customer experiences.
• Supervise effective and efficient frontline service teams to provide innovative, responsive and customer focussed service.
• Lead, train and motivate the frontline team to provide exceptional customer focussed services. 
• Develop, maintain and train staff in the application of policies, procedures and protocols relating to the delivery of customer, information and reader services for library users.

Skills and Experience 

• Demonstrated experience in the delivery of excellent customer service in a fast-paced environment with customers from diverse backgrounds preferably in a library setting.
• Proven ability to work collaboratively as a member of a high-performing team with a commitment to solve challenges together and be accountable to each other.
• A flexible and adaptive approach to service delivery and a desire to learn
• Proven ability to lead and motivate library teams to deliver exceptional customer, reader, and information services, while fostering a culture of continuous improvement and community engagement. 
• Experienced in supervising frontline staff in a dynamic environment, including coordinating training, conducting regular team meetings, and supporting staff performance in line with organisational goals.

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 

Benefits

• We offer a workplace which accommodates your working style and needs. 
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations 

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia, and                                                       
• Sufficient proof of their identity. 
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).  

How to Apply

Click APPLY.

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.

Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.

Please Note: Interviews will be held on Wednesday 4th February 2026

Further information can be obtained by contacting Peter Gorringe – Library Services and Operations Lead via email peter.gorringe@portphillip.vic.gov.au 

Applications close 11.59pm Sunday 25 January 2026

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone 0468 576 806 or email: recruitment@portphillip.vic.gov.au